FAQ
Reservation Requirements / Questions
Nexus Resort and Spa Karambunai offers various booking options. Besides our reservation center, which is available 7 days a week, you can contact our resort directly anytime via telephone, email, or fax. The easiest and quickest way is to book via our booking engine on this webpage where you simply have to enter the requested date.
Yes, this is possible by making two separate bookings.
Yes, this is possible by making two separate bookings.
WiFi is available , free of charge, in the rooms and in public areas.
Please note that Nexus Resort & Spa Karambunai practices a “No Pet” policy.
All prices, unless stated otherwise, are on a per-room basis.
Check-in time is from 2pm onwards.
Check-out time is from 12pm, noon.
Yes, you can.
Unfortunately, this is not possible online, but you can contact the golf course directly which will be happy to reserve a tee time for you. Alternatively, you can drop them an enquiry via our webpage.
We accept credit cards froms MasterCard, Visa, and American Express.
Yes, you need a credit card to make a booking as full payment is required to guarantee the room reservation
7 days during low season and 30 days during high season.
Billing is processed by the property. Contacting the resort directly may expedite resolution of your issue. If you prefer, you may provide us your information and email it to reservation@nexusresort.com. We will reply to you by e-mail or telephone as soon as possible.
Changing or Cancelling My Reservation
To change or cancel a reservation that is within the cancellation time frame, please click on modify or cancel button.
To retrieve your confirmation number, please contact the resort directly to retrieve your confirmation number.
Hotel Information
Contact information for the resort (such as address, phone and fax numbers) is listed in the resort overview page.
Special requests can be made when making your hotel booking online. Requests for rollaway beds, crib preferences, as well as any requests noted in the comment section during the reservation process online can be made. Special requests are not guaranteed and will be honoured depending on availability at check-in, but we will do our very best to accommodate the request. If you have specific needs or questions regarding your request, please call the resort directly.
The resort caters to all including the physically challenged with appropriate accessible equipment.
Children aged 12 and below (maximum 2 per room) stay free provided they share the same bedding with parents. Extra beds are available at RM125 Nett per room per night.
Children aged 6 and below are entitled to free breakfast. Children aged 7 – 12 years old pay at 50% off the adult breakfast charge.
For lost items, please contact the resort directly. If you can, do so as soon as you realise your item is missing as it is more likely that your item can be found. The resort will then advise you on how to get the item returned to you.
You will find a link on our homepage in the footer where you can subscribe for our newsletter or you can click on this link: Newsletter subscription if you wish to unsubscribe in future, you can find the link at the bottom of each newsletter.
The Borneo Spa is also open for external guests. You may use the spa facilities when you book a treatment.
Yes, you may use the Borneo Spa facilities when you book any of their treatments.
A scheduled shuttle bus will take guests into the city. As for airport transfer, we recommend that you take the airport transfer that the resort offers to all its guests. Prices vary according to the vehicle.
Yes, of course you can enjoy a meal or drink in one of our restaurants or bars.
We are always trying to fulfil every one of your desires. Please contact our resort with your special needs.
