Covid-19 Updates


In response to current circumstances surrounding the COVID-19 pandemic, various protocols and elevated practices have been implemented for the health and safety of our guests and colleagues. Allow us to introduce you to some of the measures we have implemented and what to expect at our resort regarding changes to amenities, services, and facilities.

Our revolutionary approach to safety, hygiene, and cleanliness has been audited and certified by the Malaysia Hotel Association.

For more information, please call +6088 480 888  or email us at reservation@nexusresort.com.

Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing, and wearing face coverings whenever you are in public areas of the hotel. We appreciate your support and understanding.









Protect Yourself

Frequent Hand Sanitisation

Social Distancing & Contactless Measures

There will be signage throughout our resort to remind guests to maintain social distancing. The signage will also notify guests of occupancy limits and seating capacity reductions in our restaurants in compliance with local Government mandates. QR code scanning will be available for guests to view restaurant and bar menus, the spa menu, and promotions in the resort.

Enhanced Cleaning Protocols

Enhanced Public Space Cleaning
We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic. Hand sanitising stations will also be provided in common areas.

Guest Rooms 
Every guest room will be thoroughly cleaned and disinfected between each guest. Daily housekeeping services will also be provided while you are away from the room.

Disinfection Protocols
High-grade disinfectants approved by the Government will be used in our rigorous cleanliness protocols.

Property Amenities & Services

We are committed to making the amenities and services on our property available to you while complying with local regulations. The beach will be open while the Borneo Spa, gym, pool, Nexus Kids, and non-motorised sports will be closed until further notice.

Food & Beverage

In-room dining will be available 24 hours daily.

International Entry Requirement to Malaysia

For the latest updates regarding travel to Malaysia, please refer to: http://www.motac.gov.my/en/announcement/guidelines-entry-and-quarantine-process-person-under-surveillance-pus-letter-of-undertaking-and-indemnity-pus-arriving-from-abroad

Domestic Entry from/to Sabah

All guests travelling to Sabah must be eligible for entry (i.e., born and residing in Sabah or holding a permit to work in Sabah). For the latest updates regarding travel to Sabah, please refer to: http://www.sabahtourism.com/alert/



From check in to check out, it’s all about the details. Find everything you need to know about policies at Nexus Resort & Spa Karambunai, from pets to payment and everything in between, right here. Need to know a little more? Feel free to call us anytime or drop us an email. We’re always happy to assist.

Smoking

Designated Smoking Area available. All restaurants have a “No Smoking” policy in accordance to the Malaysian law.

Family with Children

We offer rooms that accommodate two adults and at least one child below the age of 6 years old. If an extra bed is required, a nominal fee will be applicable. For more information, please contact the Resort’s Front Office.

Check in / Check out
Check In Time : 2:00 pm
Check Out Time : 12:00 pm
Minimum Age to Register : 18
Cancellations

Cancellation Policy

Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the resort directly or contact  customer service.

Payment
Hotel Currency :Malaysian Ringgit (MYR)
Accepted Payment Options :
  • MasterCard
  • Visa
  • American Express
  • AliPay
  • Union Pay
Pets
Service animals allowed :No
Pets allowed :No
Parking
Self-parking -Complimentary
Bus Bays -Dedicated Bus Bays available